Privacy policy

Who we are

AvisFacile.ca (“AvisFacile”, “we”) is review-management software for local service businesses in Canada. This policy describes the information we process when you use the site, dashboard, review requests, and integrations (including QuickBooks Online).

Information we process

We do not sell lists or buy lead files.

• Account: name, email, password (via our auth provider), workspace role.
• Business: name, locations, Google listing, message templates, review destinations.
• Your clients: first name, last name, email and/or phone that you provide to send a review request.
• Service use: sent requests, reminders, clicks, delivery status, Google reviews imported into AvisFacile.
• Billing: subscription identifiers from our payment processor.
• Integrations: for QuickBooks Online, only what is needed to trigger a request (invoice id and number, amount, currency, payment date, customer name, email, and phone). Access tokens are encrypted. We do not import ledgers, products, taxes, or banking data.

Why we use it

Use is limited to the service: creating and authenticating an account, sending review requests and reminders on behalf of the business, measuring delivery, displaying reviews, billing, and, if the business connects QuickBooks, creating a request after an invoice is fully paid.

The business is responsible for having a lawful basis to contact its clients (existing relationship, consent, CASL where applicable). See also our SMS and consent page.

Service providers

We use providers to host the service, send email and SMS, process payments, import Google reviews, and, when connected, talk to QuickBooks Online (Intuit). They only receive what they need for that role.

Retention

Account and request data are kept while the workspace is active, then as required for legal obligations or dispute resolution. You may request deletion of an account or a contact.

Your rights (Quebec / Canada)

Under Quebec Law 25 and applicable Canadian law, you may request access, correction, or deletion of personal information, or withdraw consent where the law allows. Clients who received an SMS can opt out (STOP / ARRÊT) to stop future messages.

Contact

For questions about this policy or your personal information, email the address at the bottom of this page.